Listed below are common questions & answers. If you do not find the answer you are looking for please contact me. I would be happy to chat.

TOPICS: (scroll down to find)

• COMMON FAQ'S

• SHIPPING INFO

• POLICIES

• REFUNDS

• CANCELLATIONS

• CUSTOM DESIGN WORK

• TIMELINES

• BUSINESS HOURS

COMMON FAQ's

How much Breastmilk do I need to ship?

I need a minimum of 1ounce. If you can only get a small amount of Breastmilk or Colostrum (please let me know in the “Comment Section” of your order), ship that amount triple bagged and shipped in a padded envelope. I will try and work with what amount I get. The Breastmilk formula I use requires a minimum of 5 oz (roughly ½ cup) . I prefer to work with this amount in case something happens during the preservation process

What are Cremains/how much do I send?

Cremains are ashes from the Cremation process. For a stone using Cremains I will need 1 Tablespoon please triple bag and place in a padded envelope and shipped with a Cremation Ashes sticker from the Post Office. Cremains look different if they are from a pet versus your loved one. Depending on your preferences, you may want to make sure I have fine dust and not too many small pieces (especially common for pet Cremains). If you are uncomfortable sorting through the ashes, I ask that you send 2 Tablespoons. I can either store the excess for you in case you want another Keepsake made or at your request, I can mail the remaining ashes back to you. Please put your preferences in the “Comment Section” of your order.

How do I know my order won't get mixed up with another order?

As soon as I receive your Medium (whether Breastmilk, Cremains, hair, etc) in my studio, I immediately open it and start the process. I process each order ONE AT A TIME with clear labels throughout the process. The label, if applicable, will include the name of your loved one. I take great pride in handling all Mediums with compassion, care, and privacy. I will not share any of the process through my social media outlets without your written permission (details such as name, location, being able to see the Medium) I respect your wishes on privacy. There will be an area on the order form for you to give me permission for social media outlets and photographing your Keepsake. Feel free to add any details in the “Comment Section” on the order form.

What are Inclusions?

Inclusions are what you add to your Medium (ie Breastmilk stone, Cremains stone, encapsulated Placenta stone). For example, adding pet fur, horse hair, your loved ones hair, dried umbilical cord, dried flowers, pet whiskers, pieces of clothing, and feathers. These Inclusions are added on top of your stone and sealed with resin.

What does “14/20 Gold-plated” mean?

14/20 GF is the designation for 14 Karat Gold-Filled. The 14 refers to the karat of the layer of precious metal bonded to the base metal. The 1/20th indicates the ratio of karat gold to base metal by weight (5%). The base metal is CDA 220. A commercial brass alloy consisting of 90% copper and 10% zinc.

What does “Sterling Silver-plated” mean?

Silver-plated refers to jewelry created by covering a base metal, such as copper, nickel, or brass in a very thin layer of Sterling Silver.

What does the word “wholesale” mean in the description?

Naturally Nourish purchased this item through a wholesale account. The metal piece was not handmade by the artist.

How long does the process take?

Once I receive your Medium (and Inclusions) the process will take a minimum of 6-8weeks UPON RECEIVING YOUR SHIPMENT. If this process will take longer, I will contact you via email about the perceived timeline. If I am ill, have supplies on back-order, or busy with other orders can all delay the process. You are encouraged to contact me with ANY questions or concerns via email during Business hours.

Where are your metals sourced?

The Sterling Silver and Copper is sourced through my wholesale sources of Rio Grande and Halstead Jewelry. The silver is mostly from recycled sources and from the USA. Any 14/20 Gold-plated jewelry is also sourced from these wholesale accounts.

Ring sizing/How do I know my ring size?

You need to be 100% sure of your ring size. All jewelry I offer is custom and non-refundable. So if you are unsure of your ring size, you can google “ring sizing at home” and there are ways to measure your ring size through various methods. Or you can purchase ring sizing templates from most craft/hobby stores. Or you can go to a Jeweler to get sized. Due to the nature of the stone I created for you, it is resin-based and will be difficult to re-size due to heating up the metal. This will ruin the resin-based stone. If you feel your ring size may change I encourage you to choose a pendant, earrings, or bracelet instead.

How do I care for my resin-based Keepsake stone?

Resin-based Keepsakes should not be submerged in water or worn 24/7. The resin can turn yellow if placed in direct sun for long periods of time. When not wearing, store in a dry, cool place, and not in direct sun. Lotions, hand-sanitizer, oils, perfume, extreme heat/cold can affect the integrity of your Keepsake.

Summary of amount of I need for each Keepsake Inclusion:

• Breastmilk: 1-5 ounces
• Formula: 1 Tablespoon
• Placenta: 1 pill minimum, I prefer 2
• Dried Umbilical Cord: send ½” piece of dried cord or 1 teaspoon of crushed dried cord
• Cremains: 1 Tablespoon
• Sand/Soil: 1 Tablespoon
• Dried Flowers: 1 Tablespoon (can be crushed or whole petals)
• Fabric (Piece of clothing, baby sock, baby blanket, etc): 1” piece
• Hair: Human ½” minimum length, Dog/Cat  ½” minimum length, Dog/Cat whiskers 1” minimum length, Horse 3” minimum length

SHIPPING

*All orders will be through USPS Priority Mail. At this time, I only ship in the United States. If you desire special needs for your Keepsake to be shipped (i.e. sign upon delivery) will be an added fee. You will be notified via email for tracking information.

*ALL Inclusions need to be labeled with a name of the customer placing the order in an airtight freezer ziplock bag. Breastmilk and Cremains need to be triple-bagged. Ship Inclusions in a padded envelope via USPS. Please go to “Contact Artist Page” and tell me a timeline of when I should expect your package. I will notify you when I receive your package via email.

*All Keepsakes will be mailed using environmentally friendly products.

POLICIES

• When placing an order please ensure you have read our website thoroughly and you understand our process and any relevant information which could apply to your order.
• I will keep you updated throughout the whole process as best I can, especially on Custom Design Keepsake pieces. If you have any questions please allow 48hrs for a response during business hours.

REFUNDS

• Once your Keepsake is complete I will send you a photo of the final piece for your approval. Once you receive your Keepsake and are not satisfied, a refund is not possible. You can contact me within 7 days of receiving your order (include description and photos) to fix your piece or make any adjustments, I am happy to discuss this with you. My fee is $50 per hour PLUS materials. The final piece will not be sent without payment of those services.
• Any orders where a customer has not sent their inclusions to me within 4 months will be automatically canceled with no refund or store credit given, and ruled as: failure to supply due to something beyond our control.

CANCEL

• I absolutely understand that life events like illness can happen, however, the best way to avoid any disappointment is ensuring you are ready to proceed with packaging and sending at the time you place your order.
• I begin the process of purchasing materials and begin working on your Keepsake within 48hrs of placing your purchase, so a full refund is non-negotiable. If within 24 hours you do not want your Keepsake, I will refund you 50% of your purchase which will be a Business check mailed via USPS. Please contact me within 24hrs of purchase for further details.

CUSTOM DESIGN WORK

• Custom work: if after I give you a quote and you decide not to create a custom piece I will only refund you $150 of the $200 fee. $50 is retained by me, the artist. This refund will be issued through a Business check mailed to you via USPS.
• Once you agree to the Custom Design quote (either via phone call or email, text) the $200 is non-refundable and will be put towards the final cost of the Custom Piece. Final payment will be due once the piece is completed and BEFORE I ship it to you. This payment will be done either via Venmo, PayPal, or a mailed check. I will not ship until I receive your final payment.

TIMELINES

The responsibility to send your Keepsake inclusion material for me to be able to fulfill my part of this service is with the customer. It is extremely important for us to finalize an order in the fastest time possible. Allow 6-8 weeks for your Keepsake to be finished once I receive your shipment. If I need more time, I will contact you with a timeline. If you need a RUSH SERVICE please contact me to discuss this, an added RUSH FEE will be added.

How long does the process take?

Once I receive your Medium (and Inclusions) the process will take a minimum of 6-8weeks UPON RECEIVING YOUR SHIPMENT. If this process will take longer, I will contact you via email about the perceived timeline. If I am ill, have supplies on back-order, or busy with other orders can all delay the process. You are encouraged to contact me with ANY questions or concerns via email during Business hours.

BUSINESS HOURS

Monday-Thursday between 10-4pm Central Time

Naturally Nourish by Sara is a Keepsake jewelry studio taking custom orders located in Northern Minnesota, near Lake Superior.